Penguin 3D House ("we", "us") respects your privacy. This policy explains what personal information we collect when you use www.penguin3dhouse.com, and how we use, share and protect it.

Information we collect

  • Contact details: name, phone number, email address.
  • Delivery details: shipping and billing addresses.
  • Order information: products ordered, order history, custom-order requirements.
  • Custom-order files: photos, sketches or 3D files you upload — used only to produce your order.
  • Communications: messages you send us through contact forms, email or phone.
  • Technical data: device, browser and basic usage data collected via cookies to keep the site working and improve it.

Payment information

Online payments are processed securely by our payment gateway (Razorpay). We never see or store your card numbers, UPI PINs or net-banking credentials. For Cash on Delivery orders, payment is collected by our delivery partner at your doorstep.

How we use your information

  • To process, print, ship and deliver your orders, and to send order and delivery updates.
  • To respond to your questions and support requests.
  • To improve our products, website and customer experience.
  • To send offers and updates — only if you opt in (for example, our newsletter). You can unsubscribe any time.
  • To prevent fraud and comply with legal obligations.

Sharing of information

We share your information only as needed to run the store:

  • Delivery partners — name, address and phone number so your order reaches you.
  • Payment gateway — to process online payments securely.
  • Legal authorities — if required by applicable Indian law.

We do not sell your personal information to anyone.

Cookies

We use essential cookies (cart, login, security) and basic analytics cookies to understand site usage. You can disable cookies in your browser, though some site features may not work properly.

Data security and retention

We use reasonable technical and organisational measures to protect your data. Order records are kept as required for accounting and legal compliance; marketing data is kept only while you remain subscribed.

Your rights

You may ask us at any time to access, correct or delete your personal information, or to stop marketing messages, by contacting us through the Contact page. We will respond within a reasonable time as required by law.

Children's privacy

Our store is intended for adults. We do not knowingly collect personal information from children under 18.

Changes to this policy

We may update this policy from time to time; the latest version will always be posted on this page with its effective date.